Rani Findlay

R. Findlay & Associates, Inc.

1202 South Palmway

Lake Worth, FL  33460

(917) 868-9482                                                                                   RaniFind@aol.com

 

 

Human Services Leadership Training

 

Managing human service agencies is extremely complex and challenging.  The stakes are high, and the work can feel overwhelming.  As human service agencies continue to be challenged to do more with less, efficiency and effectiveness are increasingly imperative. 

 

To aid these organizations in meeting their challenges and realizing their goals, Rani Findlay of R. Findlay & Associates, Inc. is pleased to offer training designed in conjunction with Cornell University School of Industrial and Labor Relations to specifically address the needs of human service agencies.  Rani offers a wide variety of courses and workshops and in each instance seeks to build internal capacity so that agencies can more successfully meet future challenges. 

 

Both the “Manager as Facilitator” and “Problem Solving” courses (descriptions attached) have been successfully delivered in New York State and county government organizations for the past 20 years as well as in a variety of municipalities, school districts, and labor/management organizations throughout the United States.  In addition to each course’s specific focus, every course seeks to foster increased workplace collaboration and increased valuation of individual, unit, and workgroup contributions.  Workshop participants have consistently reported the following improved measurable outcomes in their organizations:  enhanced service delivery, reduced cycle time, reduced costs, increased customer satisfaction, improved quality of work life for employees and managers, and increased internal capacity. 

 

Rani is pleased to tailor her offerings to meet each organization’s specific goals and challenges. 

 

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This four-day course provides managers and supervisors with skills needed to elicit the best ideas and performance from themselves and others in order to achieve organizational success.  Facilitation provides the means to identify and resolve both procedural and interpersonal challenges.  Trained facilitators are often very good coaches and mentors.

 

Each participant will:

 

Ø Understand the role and responsibilities of the facilitator;

Ø Consider the “balancing act” of simultaneously facilitating and managing (and learn how to effectively balance these roles);

Ø Identify their own facilitation strengths and weaknesses (and learn how to maximize their skills);

Ø Learn effective (and ineffective) facilitation behaviors and practices;

Ø Practice facilitation on a challenging issue in their organization;

Ø Begin to identify tendencies that help or hinder effective facilitation;

Ø Identify organizational problems (Does the information/data support the identification of the issue as a problem?)

Ø Practice providing and receiving constructive feedback.

Ø Learn and practice useful methods (problem solving, process analysis, prioritization).

The Manager as Facilitator course is highly interactive, and all participants will receive comprehensive coaching and feedback throughout the process.

 

Participants in the “Manager as Facilitator” course report the following improved measurable outcomes: 

Ø increased workplace harmony;

Ø enhanced service delivery;

Ø reduced cycle time;

Ø reduced costs;

Ø increased customer satisfaction;

Ø improved quality of work life for employees and managers; and

Ø increased internal capacity.

Problem Solving

 

 

This two-day course provides managers, supervisors and frontline workers with the skills and methods needed to effectively address and resolve organizational and interpersonal problems.

 

These methods help ensure:

r the problem is clearly defined;

r the group is working from data rather than assumptions;

r the root causes are identified; and

r the solutions implemented are thoughtfully chosen and effectively evaluated. 

 

Participants will learn the problem solving method and related strategies as they work on their own organization’s problems.

 

Participants will:

Ø Learn how to identify “what’s getting in the way” of organizational success

Ø Problem solving model

Ø Process analysis model

Ø Prioritization tool

Ø Conflict resolution methods

 

The Problem Solving course is highly interactive, and all participants will receive comprehensive coaching and feedback throughout the process.

 

Participants in the “Problem Solving” course report the following improved measurable outcomes: 

Ø increased workplace harmony and collaboration;

Ø enhanced service delivery;

Ø reduced cycle time;

Ø reduced costs;

Ø increased customer satisfaction;

Ø improved quality of work life for employees and managers; and

Ø increased internal capacity.

 

 RANI FINDLAY

 

R. Findlay & Associates Inc.

Consultant, Facilitator and Trainer

 

For the past 20 years, Rani has been working as an Organizational Development Consultant in the public, private and non-profit sectors around the world.

 

Rani’s expertise is in planning, process analysis, problem solving and interpersonal/communication skills. Her goal is to increase effectiveness, overcome barriers and enhance harmony so that organizations can achieve their goals and realize their visions.

 

Rani’s work:

Ø Utilizes proven models and methods co-developed with Cornell University School of Industrial and Labor Relations to:

o Analyze and streamline processes;

o Solve problems;

o Resolve interpersonal and procedural conflicts;

o Develop and implement strategic plans;

o Develop client-specific curriculum;

o Conduct workshops; and

o Provide technical assistance/follow-up coaching for trainees.

Ø Facilitates small and large group processes.

Ø Mediates disputes, disagreements and disharmony between and/or among management, labor, units and/or employees.

Ø Educates clients to apply the models they’ve learned, so they can sustain their own internal change.   (Builds internal capacity.)

 

References:

 

Marcia Calicchia, Director, Labor-Management Programs, Cornell University School of Industrial and Labor Relations.  (518) 449-4161

 

Peter Miraglia, Director, Bureau of Training, NYS Office of Children and Family Services.  (518) 474-9645

 

Will Zwink, Director, Bureau of Training and Management Analysis, NYS Office of Temporary and Disability Assistance.  (518) 402-9600

 

 

 

 

 

 

Text Box: We spoke with Rani just two days before the filing deadline for this proposal. 

A telephone interview provided the information necessary to develop an initial draft, which was emailed to Rani.

Several minor edits were made via email and resulted in this final product.  

Rani was very happy with the results. 

“Thank you, Stephanie.  You are amazing!  Your work hit the spot.”
—Rani Findlay
Text Box: Rani is a very talented and capable trainer and facilitator.  We recommend her highly.  RaniFind@aol.com.